Cardigan with Crystal buttons

Returns Policy

We want you to love your purchase! If for any reason you’re not completely satisfied, we’re happy to offer a return or exchange under the following conditions:

1. Eligibility

   • Items must be returned within 14 days of the delivery date.

   • Garments must be unworn, unwashed, and in original condition.

   • All original tags must be attached. Returns will not be accepted if tags have been removed, cut, or reattached.

   • Items must be free from makeup, perfume, deodorant, pet hair, or any signs of wear.

2. Return Process

   • Contact our customer service team at Janine@NewZealandWoolSweater.com

     within 14 days of delivery to request a return authorization.

   • Once approved, you’ll receive instructions for returning your item(s).

   • Please ensure the garment is securely packaged to avoid damage in transit.

   • Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect).

3. Refunds

   • Once your return is received and inspected, you’ll be notified of approval or rejection.

   • Approved refunds will be processed to your original payment method within 5–10 business days.

4. Exchanges

   • Exchanges are subject to stock availability. If the requested size or style is unavailable, a refund will be issued instead.