Returns Policy
We want you to love your purchase! If for any reason you’re not completely satisfied, we’re happy to offer a return or exchange under the following conditions:
Eligibility
Items must be returned within 14 days of the delivery date.
Garments must be unworn, unwashed, and in original condition.
All original tags must be attached. Returns will not be accepted if tags have been removed, cut, or reattached.
Items must be free from makeup, perfume, deodorant, pet hair, or any signs of wear.
Return Process
Contact our customer service team at Janine@NewZealandWoolSweater.com
within 14 days of delivery to request a return authorization.
Once approved, you’ll receive instructions for returning your item(s).
Please ensure the garment is securely packaged to avoid damage in transit.
Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect).
Refunds
Once your return is received and inspected, you’ll be notified of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
